Asep Dony Suhendra et al. 2026. ANALYSIS OF FACTORS CAUSING OPERATIONAL FAILURE OF LOGISTICS COMPANIES IN THE E-COMMERCE ERA: A CASE STUDY OF JET EXPRESS. Akrab Juara : Jurnal Ilmu-ilmu Sosial. 11, 2 (May 2026), 157–165. DOI:https://doi.org/10.58487/akrabjuara.v11i2.2794.