Sri Fitriya, Zefri Efdison, Edia Satria, & Dori Hp Putra. (2026). THE INFLUENCE OF COMPLAINT HANDLING, MARKETING COMMUNICATION AND TRUST ON LOYALTY (MARKETING MANAGEMENT LITERATURE REVIEW). Akrab Juara : Jurnal Ilmu-Ilmu Sosial, 11(1), 338–356. https://doi.org/10.58487/akrabjuara.v11i1.2744