AJAT SUDRAJAT; MURNIYATI. PENGARUH KUALITAS TANGIBLE, RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPHATY DAN KOMPETENSI TENAGA PENJUALAN TERHADAP KEPUASAN PELANGGAN (AGENCY) PT RAJAWALI CITRA TELEVISI INDONESIA. Akrab Juara : Jurnal Ilmu-ilmu Sosial, [S. l.], v. 9, n. 4, p. 1172–1181, 2025. DOI: 10.58487/akrabjuara.v9i4.2456. Disponível em: https://akrabjuara.com/index.php/akrabjuara/article/view/2456. Acesso em: 13 feb. 2026.